In Brief
Revolutionizing Bistrot Operations with Advanced Tech Integration
Business Need
Conad Nord Ovest aimed to enhance its retail offerings by opening a new Sapori&Dintorni outlet in an elegant 16th-century building in Bologna, featuring an innovative bistrot concept. The initiative was designed to enrich the Conad brand with a unique selection of regional products and a dedicated dining area including a bar and restaurant.
Retex Strategy
Retex stepped in as a critical technological and digital partner, particularly focused on the bistrot area, offering:
- Innovative Software Integration: Deployment of a seamless new cashier system that worked in harmony with the existing payment systems and Conad's administrative software.
- Custom Hardware Solutions: Delivery of cutting-edge equipment such as cash registers, order-taking tablets, and Kitchen Display System devices to enhance order and payment management.
Results
- Significant optimization of bistrot operations, providing a more streamlined and enriched customer experience.
- Implementation of tablets for convenient tableside ordering and a 'pay at table' service for direct bill payment with cash or card.
- Introduction of a versatile POS system capable of accepting all types of cards and meal vouchers, adding unparalleled flexibility in payment options.
